Subscription, Cancellation & Refund Policy

1. Plans and prices

• Free — no payment, no card required, limited daily practice.
• Pro Monthly — recurring subscription, billed every month.
• Pro 3 Months — recurring subscription, billed every three months.
• Pro Annual — recurring subscription, billed every twelve months.

All Pro billing options unlock identical features. The current amount and currency for each plan, and any tax added, are displayed on the pricing page and again in the checkout window before you confirm payment. That displayed total is the price you pay.

2. Automatic renewal

Pro subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until you cancel. Your payment method is charged on each renewal date. We will notify you in advance of any price increase and you may cancel before it takes effect.

3. Payment processing and taxes

Payments are processed by Stripe. We never receive or store your full card details. VAT or other applicable sales tax is calculated and shown at checkout based on your location. Receipts and invoices are issued by [[WHO ISSUES THE INVOICE — the company or the payment provider on its behalf]].

4. How to cancel

Cancel at any time from Subscription → Manage billing in your account, which opens the secure billing portal, or by emailing [[SUPPORT@YOURDOMAIN.COM]]. Cancellation stops future renewals; you keep Pro access until the end of the period you have already paid for, and no partial refund is due for the remaining days of that period unless a mandatory legal right or section 5 or 6 applies.

5. EU/EEA right of withdrawal (14 days)

If you are a consumer in the EU/EEA (and in comparable regimes such as the UK), you have 14 days from the conclusion of the contract to withdraw without giving a reason.

Because Pro is digital content and services supplied immediately, at checkout you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the service has been fully performed, and that where the service has only been partly performed you owe a proportionate amount for the period already used. If you withdraw within 14 days, we refund the price paid, less that proportionate amount where applicable, within 14 days of receiving your notice, using the same payment method.

To withdraw, send an unambiguous statement to [[PRIVACY@YOURDOMAIN.COM]] or [[SUPPORT@YOURDOMAIN.COM]] — the EU model withdrawal form may be used but is not required.

6. Refunds outside the withdrawal period

• Duplicate or clearly erroneous charges are refunded in full.
• If a paid feature is unavailable for a prolonged period through our fault and we cannot fix it within a reasonable time, you may request a proportionate refund.
• Otherwise, payments for periods already started are non-refundable, except where mandatory law in your country of residence requires otherwise.

Approved refunds are returned to the original payment method.

7. Failed payments

If a renewal payment fails, we mark the subscription as past due and the payment provider may retry. Update your card in the billing portal to keep Pro; if payment is not completed, Pro access ends and the account reverts to Free. Your learning history is preserved.

8. Promo codes and granted access

Promo codes may give a discount at checkout or a period of free Pro access. Codes are personal, may be limited in number, validity and eligibility, cannot be exchanged for cash, and may be withdrawn if obtained or used improperly. Discounts apply as stated at checkout; unless stated otherwise, a discount applies to the first billing period only and renewals are charged at the standard price. Pro access granted directly by the operator is free of charge and may be time-limited.

9. Users outside the EU/EEA

This policy applies worldwide, but mandatory consumer-protection rules in your country of residence — including any local cooling-off, cancellation or refund rights — continue to apply and are not displaced by this policy or by our choice of Slovenian law. If your local mandatory rules give you a stronger right, that right prevails.

10. Contact

Billing questions: [[SUPPORT@YOURDOMAIN.COM]]. See also our contact page.